by admin | Jan 26, 2015 | Uncategorized
This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills. Objectives: Be able to communicating your message to patients with greater confidence Be...
by admin | Jan 26, 2015 | Uncategorized
We all experience customer service, without even realising it. The only time you’re likely to notice, is when it exceeds your expectations, or it doesn’t meet them! Customer Service is clearly a major part of any GP practice/Medical Centre’s corporate strategy to...
by admin | Jan 26, 2015 | Uncategorized
The role of the supervisor/manager is arguably one of the most important tasks in any business. Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your patients and your managers at the same time is pivotal if the...
