Supervision/Manager Skills Training Course

  • The course has helped me to understand a great deal about myself and those around me, now I just need to implement what I have learnt
  • The course has helped me to identify positive steps and behaviours I can do to make changes in the perception of myself and my team
  • I plan to set aside more time each week for planning and communication with my staff to better understand their requirements
  • Extremely happy with the course content and time attention of the trainer.  I felt he really listened and took time to understand my personal role, goals and achievements

Assertiveness Skills Training Course

  • Raise my confidence in gaining clarity from my manager
  • Thank you very much for an excellent course, which I would thoroughly recommend and I’m feeling very positive that I will become more assertive from now on!
  • Excellent course with good input and good speed of course covering all my needs
  • Excellent course covering alot of different areas

Effective Team Working Skills Training Course

  • This was very helpful and useful in focusing on Customer Care for everyone including colleagues, patients and outside staff
  • I thoroughly enjoyed!
  • Friendly approach by trainer – explanations easy to understand
  • Enjoyed the activities as made it more personal and easier to apply to my own team and work

Customer Care Skills Training Course

  • Relaxed atmosphere with plenty of positive ideas to action
  • The training was very insightful and has helped a great deal
  • Extremely useful gave me much to consider when dealing with complaints
  • Information given easily and conversationally – felt we were participating fully and responded to

Valuing Equality and Diversity Skills Training Course

  • Trainer knew his subject to a very high standard
  • I have enjoyed the course and found it very relevant to today’s environment – and to my own personal needs
  • Very good trainer and the course was to a very high standard of delivery and content
  • Fantastic – thoroughly enjoyed it!  Will take a lot away from today, Mike is a fantastic trainer – very affable and friendly

Effective Communication Skills Training Course

  • Excellent Training received and materials given on the day – this training has helped to build my confidence and enable me to be more effective when communicating with my managers
  • Really enjoyed this course – found it very useful and will use the strategies learnt in my current role
  • Very informal, friendly and helpful
  • Really helped me realise the importance of putting myself first and to recognise I am important

Handling Difficult and Abuse Patients Training Course

  • Providing more ways to help resolve issues with our customers and enable me to be more confident on the telephone in these cases
  • Learned a number of useful phrases to actively manage callers and achieve a better outcome
  • I found the course very helpful and hope to put the comments and suggestions into practice
  • Great course – not intense at all.  We all had our views and comments – Many thanks